The story of Complete North America began in 1999. Founders Duncan Harwood and Roger Thompson had both held senior positions at other tour operators specialising in travel to North America. Both possessed a burning desire to be masters of their own destiny and develop for themselves their obvious passion and ability to create unique travel experiences to the USA & Canada.
The early days were not easy, securing trading licenses from The Association of British Travel Agents and the Civil Aviation ATOL license was a real challenge for a start-up company but was a fundamental requirement in their eyes, no compromise could be acceptable when it came to offering complete financial protection and security for their customers. Bitter challenges from previous employers, the terrorist attacks in America on September 11th 2001, and the resulting war in Iraq were just a few of the hurdles they had to overcome.
But ultimately their desire to succeed born out through a lot of hard work, an unwavering commitment to serving their customers to the best of their ability and for offering unique and innovative travel experiences to the continent of North America saw the company steadily expand from the early days in August 1999, to what it is today – A multi million pound company operating from a sound financial footing and employing a team of 13 people.
The business plan in 1999 is the same as it is to this day, to harness the power of the internet to communicate their services and products to those looking to enjoy a unique and personalised travel experience to the USA or Canada. In addition to this, customers are always welcome at their headquarters in Nottingham where a soft furnished area, television to watch videos on and a good cup of tea or coffee await!
Frequently Asked Questions
For an answer to the most popular questions asked by clients, please go to the Frequently Asked Questions page.